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Adjusting the Adjuster

 
20-May-2011

According the US Bureau of Labor Statistics, there is no formal training required for a person to become a Insurance Adjuster, save a High School Diploma, and the median wage for an Adjuster is $55,760 as of May 2008. With this knowledge one has to wonder why the Insurance Adjuster has such an inflated image of his or her skills and demands unquestioned compliance from any company unfortunate enough to have to submit their bill to these low skilled and under educated megalomaniacs.

The low education requirement well demonstrates the typical Adjuster's inability to grasp and accurately account for such concepts as education, expertise, longevity, and good will. The "rationalization" displayed by many Adjusters is akin to the "rationalization" of a football player with too many head injuries. Instead of fairly considering company A's experience, expertise, and list of successful projects for payment, the Adjuster will simply offer to pay company A what it's new franchisee lap dog is willing to settle for... obviously for a fee that is less then reasonable when compared with similarly educated and experienced industry experts. Arguing these points with an Adjuster is as effective as playing with a deflated ball... they are simply incapable of understanding such abstract concepts.

We learned a long time ago that if you deploy a person's mannerisms and words against them, there is little recourse. In this light we herein propose the following solutions for our fellow professional water damage restoration brethren when dealing with an Adjuster... use their tactics against them.

When told that a competitor would have billed the same job for a fee less than yours, simply tell the Adjuster that a similarly educated kid in high school could have done the same job for FAR less than $56k annual salary the Adjuster expects from the company they represent and WITHOUT the expectation of benefits, time off, or bonuses. When the Adjuster rebuts and outlines the education, certifications, and experience they have gained over their years with their company, ask them how and why your certifications, continuing education, and industry experience is different. When told that reducing your, legitimate, bill, for the legitimate work that was done on the claim, would save the insurance company money, tell the Adjuster that dropping his or her RECURRING salary and not to take any bonus from the insurance company would save the insurance company even more money. Fair is fair and right is right.

It's your money.

It's your choice.

Choose Wisely

Choose a customer focused, independent emergency restoration company.


 
 
Category : Insurance
 
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